Returns & Exchange Policy

Returns and Exchanges Policy

Returns & Exchanges

Because each of our pieces is custom made to order specifically for you, we cannot accept returns, exchanges, or offer refunds once an order has been placed into production.

Order Policy & Modifications

• Design Approval & Production: Once your custom design is finalized, we will send it to you for review. After you approve the design, your order goes into production and can no longer be changed.
• No Returns or Exchanges: All sales are final. We do not accept returns or offer reworks, alterations, or exchanges if the incorrect size is ordered. Please review our sizing charts carefully before purchasing.
• 24-Hour Cancellation Window: You may cancel or modify your order within 24 hours of purchase. However, please note that if you approve your design and production begins, the order is locked and can no longer be canceled.
• Production Commitment: Because your item is made to your exact specifications, please ensure all order details are correct before checking out.

Damages & Quality Issues

We take immense pride in our craftsmanship. If there is an issue with your order upon arrival, we will make it right:

• Defects & Damage: If your item arrives damaged during transit or has a manufacturing defect, please contact us within 48 hours of delivery.
• Required Info: Email nickyrowestudio@gmail.com with your order number and clear photos of the damaged item and packaging.
• Resolution: All reported issues are reviewed on a case-by-case basis. Once we assess the details and photos of your specific situation, we will work directly with you to find the best possible solution.